Bruce Thorn is the president and CEO of Big Lots, a closeout retailer that offers a wide variety of products, including furniture, home dcor, food, and clothing. Thorn has been with Big Lots since 1994, and he has held various leadership positions within the company. He was named president and CEO in 2018.
Under Thorn's leadership, Big Lots has experienced significant growth. The company has expanded its store base, increased its online sales, and improved its profitability. Thorn is also credited with leading Big Lots through the COVID-19 pandemic. He has taken steps to protect the health and safety of employees and customers, while also keeping the company's stores open and operating.
Thorn is a respected leader in the retail industry. He is a member of the board of directors of the National Retail Federation, and he is a frequent speaker at industry events. He is also a strong advocate for diversity and inclusion in the workplace.
Bruce Thorn, Big Lots
Bruce Thorn is the president and CEO of Big Lots, a closeout retailer that offers a wide variety of products, including furniture, home dcor, food, and clothing. Thorn has been with Big Lots since 1994, and he has held various leadership positions within the company. He was named president and CEO in 2018.
- Leadership: Thorn is a respected leader in the retail industry. He is a member of the board of directors of the National Retail Federation, and he is a frequent speaker at industry events.
- Growth: Under Thorn's leadership, Big Lots has experienced significant growth. The company has expanded its store base, increased its online sales, and improved its profitability.
- Innovation: Thorn is a strong advocate for innovation. He has led Big Lots to adopt new technologies and strategies, such as omnichannel retailing and data analytics.
- Customer focus: Thorn is committed to providing customers with a great shopping experience. He has implemented a number of initiatives to improve customer service, such as a new loyalty program and a more user-friendly website.
- Community involvement: Thorn is a strong supporter of the communities in which Big Lots operates. He has led the company to donate millions of dollars to local charities and organizations.
- Diversity and inclusion: Thorn is a strong advocate for diversity and inclusion in the workplace. He has implemented a number of initiatives to create a more inclusive workplace, such as a diversity council and a mentorship program.
These are just a few of the key aspects of Bruce Thorn's leadership at Big Lots. Under his leadership, the company has become a leading closeout retailer, known for its value, innovation, and customer focus.
1. Leadership
Bruce Thorn's leadership is a key factor in the success of Big Lots. He is a respected leader in the retail industry, and his experience and expertise have been instrumental in the company's growth and success.
- Industry recognition: Thorn's membership on the board of directors of the National Retail Federation is a testament to his standing in the industry. The National Retail Federation is the world's largest retail trade association, and its board of directors is composed of the most senior executives in the industry.
- Thought leadership: Thorn is a frequent speaker at industry events, where he shares his insights on the latest trends and challenges in the retail industry. His thought leadership helps to position Big Lots as a leader in the industry and attracts top talent to the company.
- Strategic vision: Thorn's strategic vision has been instrumental in the growth of Big Lots. He has led the company's expansion into new markets, and he has overseen the development of new products and services. His vision has helped Big Lots to become a leading closeout retailer.
- Customer focus: Thorn is committed to providing customers with a great shopping experience. He has implemented a number of initiatives to improve customer service, such as a new loyalty program and a more user-friendly website. His focus on the customer has helped Big Lots to build a loyal customer base.
Bruce Thorn's leadership is a key asset to Big Lots. His experience, expertise, and commitment to the customer have been instrumental in the company's success.
2. Growth
Bruce Thorn's leadership has been a key factor in the growth of Big Lots. Under his leadership, the company has expanded its store base, increased its online sales, and improved its profitability.
One of the key drivers of Big Lots' growth has been its expansion into new markets. Under Thorn's leadership, the company has opened new stores in a number of new markets, including Canada and Mexico. This expansion has helped Big Lots to reach a wider customer base and increase its sales.
Another key driver of Big Lots' growth has been its focus on online sales. Under Thorn's leadership, the company has invested heavily in its e-commerce platform. This investment has helped Big Lots to increase its online sales and reach a wider customer base.
Finally, Thorn's focus on improving profitability has also contributed to Big Lots' growth. Under his leadership, the company has implemented a number of cost-cutting measures and improved its efficiency. These measures have helped Big Lots to improve its profitability and increase its bottom line.
The growth of Big Lots under Thorn's leadership is a testament to his strong leadership and strategic vision. His focus on expanding into new markets, investing in online sales, and improving profitability has helped Big Lots to become a leading closeout retailer.
3. Innovation
Innovation is a key driver of growth for Big Lots. Under Thorn's leadership, the company has invested heavily in new technologies and strategies, such as omnichannel retailing and data analytics. These investments have helped Big Lots to improve its customer service, increase its sales, and reduce its costs.
- Omnichannel retailing: Omnichannel retailing is a strategy that allows customers to shop across multiple channels, such as in-store, online, and mobile. Big Lots has invested heavily in omnichannel retailing, and the company now offers a seamless shopping experience across all channels. This has helped Big Lots to reach a wider customer base and increase its sales.
- Data analytics: Data analytics is the process of collecting, analyzing, and interpreting data. Big Lots uses data analytics to improve its customer service, marketing, and merchandising. For example, Big Lots uses data analytics to identify customer trends and preferences. This information is then used to develop targeted marketing campaigns and improve the product mix in stores.
Thorn's focus on innovation has helped Big Lots to become a leading closeout retailer. The company's investment in new technologies and strategies has helped it to improve its customer service, increase its sales, and reduce its costs. As a result, Big Lots is well-positioned for continued growth in the future.
4. Customer focus
Bruce Thorn's customer focus is a key factor in the success of Big Lots. He has implemented a number of initiatives to improve customer service, such as a new loyalty program and a more user-friendly website. These initiatives have helped Big Lots to build a loyal customer base and increase its sales.
- Loyalty program: Big Lots' loyalty program rewards customers for their repeat business. Customers earn points for every dollar they spend, and these points can be redeemed for discounts on future purchases. The loyalty program has helped Big Lots to build a loyal customer base and increase its sales.
- User-friendly website: Big Lots' website has been redesigned to make it more user-friendly. The website is now easier to navigate and find products. The redesign has helped Big Lots to increase its online sales.
- Customer service: Big Lots has also improved its customer service. The company has hired more customer service representatives and expanded its hours of operation. The improved customer service has helped Big Lots to build a reputation for providing excellent customer service.
Bruce Thorn's customer focus has helped Big Lots to become a leading closeout retailer. The company's focus on providing customers with a great shopping experience has helped it to build a loyal customer base and increase its sales. As a result, Big Lots is well-positioned for continued growth in the future.
5. Community involvement
Bruce Thorn's community involvement is a key part of his leadership at Big Lots. He believes that businesses have a responsibility to give back to the communities in which they operate. Under his leadership, Big Lots has donated millions of dollars to local charities and organizations. These donations have supported a variety of programs and initiatives, including education, healthcare, and the arts.
Thorn's commitment to community involvement is not just a public relations stunt. He is genuinely passionate about helping others. He has personally volunteered his time to a number of local organizations. He is also a strong advocate for employee volunteerism. Big Lots employees are encouraged to volunteer their time to local charities and organizations. The company also provides matching grants to employee donations.
Thorn's community involvement has had a positive impact on Big Lots and the communities in which it operates. Big Lots is seen as a good corporate citizen. This has helped the company to build a strong reputation and attract customers. Thorn's community involvement has also helped to create a more positive work environment for Big Lots employees. Employees are proud to work for a company that gives back to the community.
Bruce Thorn's community involvement is a key part of his leadership at Big Lots. His commitment to giving back to the community has had a positive impact on the company and the communities in which it operates.
6. Diversity and inclusion
Diversity and inclusion are essential to the success of any organization. A diverse workforce brings a wider range of perspectives and experiences to the table, which can lead to better decision-making and innovation. An inclusive workplace is one where all employees feel valued and respected, regardless of their race, gender, religion, sexual orientation, or other characteristics.
- Recruitment: Big Lots has implemented a number of initiatives to recruit a more diverse workforce. For example, the company partners with minority-serving institutions and organizations to attract candidates from underrepresented groups. Big Lots also has a mentorship program that pairs new employees from underrepresented groups with experienced employees who can provide support and guidance.
- Retention: Big Lots is committed to retaining its diverse employees. The company offers a number of programs and initiatives to support employees from underrepresented groups, such as employee resource groups and professional development opportunities.
- Promotion: Big Lots is also committed to promoting diversity at all levels of the organization. The company has set goals for increasing the representation of women and minorities in leadership positions.
- Culture: Big Lots has created a culture of inclusion where all employees feel valued and respected. The company has a zero-tolerance policy for discrimination and harassment, and it provides training on diversity and inclusion for all employees.
Bruce Thorn's commitment to diversity and inclusion has made Big Lots a more successful company. The company's diverse workforce and inclusive culture have helped Big Lots to attract and retain top talent, innovate new products and services, and better serve its customers.
FAQs about Bruce Thorn, CEO of Big Lots
Here are some frequently asked questions about Bruce Thorn, the CEO of Big Lots:
Question 1: What is Bruce Thorn's background?
Answer: Bruce Thorn has been with Big Lots since 1994, and he has held various leadership positions within the company. He was named president and CEO in 2018. Prior to joining Big Lots, Thorn worked for Walmart and Target.
Question 2: What are some of Bruce Thorn's accomplishments as CEO of Big Lots?
Answer: Under Thorn's leadership, Big Lots has experienced significant growth. The company has expanded its store base, increased its online sales, and improved its profitability. Thorn is also credited with leading Big Lots through the COVID-19 pandemic.
Question 3: What is Bruce Thorn's leadership style?
Answer: Thorn is a respected leader in the retail industry. He is a member of the board of directors of the National Retail Federation, and he is a frequent speaker at industry events. Thorn is known for his strategic vision, his customer focus, and his commitment to diversity and inclusion.
Question 4: What are some of the challenges that Bruce Thorn faces as CEO of Big Lots?
Answer: One of the biggest challenges that Thorn faces is the increasing competition in the retail industry. Big Lots competes with a wide range of retailers, including discount stores, department stores, and online retailers. Thorn must also navigate the challenges of the COVID-19 pandemic, which has had a significant impact on the retail industry.
Question 5: What is the future of Big Lots under Bruce Thorn's leadership?
Answer: Big Lots is well-positioned for continued growth under Thorn's leadership. The company has a strong brand, a loyal customer base, and a talented team of employees. Thorn is committed to investing in the company's future, and he is confident that Big Lots will continue to be a successful retailer.
Question 6: How can I contact Bruce Thorn?
Answer: Bruce Thorn can be contacted through Big Lots' investor relations website.
Tips from Bruce Thorn, CEO of Big Lots
Bruce Thorn, the CEO of Big Lots, is a respected leader in the retail industry. He has been with Big Lots since 1994, and he has held various leadership positions within the company. Under his leadership, Big Lots has experienced significant growth. The company has expanded its store base, increased its online sales, and improved its profitability.
Thorn is known for his strategic vision, his customer focus, and his commitment to diversity and inclusion. Here are five tips from Bruce Thorn that can help you succeed in your own career:
Tip 1: Focus on the customer.
Thorn believes that the customer should be at the center of everything you do. This means understanding your customers' needs and wants and then doing everything you can to meet them. At Big Lots, Thorn has implemented a number of initiatives to improve the customer experience, such as a new loyalty program and a more user-friendly website.
Tip 2: Be a strong leader.
Thorn is a strong leader who is not afraid to make tough decisions. He is also a good communicator who is able to motivate and inspire his team. If you want to be successful in your career, you need to be able to lead and motivate others.
Tip 3: Be innovative.
Thorn is a strong advocate for innovation. He believes that businesses need to be willing to take risks and try new things. At Big Lots, Thorn has led the company's expansion into new markets and its investment in new technologies. If you want to be successful in your career, you need to be willing to think outside the box and come up with new ideas.
Tip 4: Be committed to diversity and inclusion.
Thorn is a strong advocate for diversity and inclusion. He believes that businesses need to be inclusive of all employees, regardless of their race, gender, religion, sexual orientation, or other characteristics. At Big Lots, Thorn has implemented a number of initiatives to create a more inclusive workplace, such as a diversity council and a mentorship program. If you want to be successful in your career, you need to be committed to creating a diverse and inclusive workplace.
Tip 5: Give back to the community.
Thorn is a strong believer in giving back to the community. He believes that businesses have a responsibility to support the communities in which they operate. At Big Lots, Thorn has led the company's donation of millions of dollars to local charities and organizations. If you want to be successful in your career, you need to be willing to give back to your community.
These are just a few of the tips that Bruce Thorn has shared over the years. If you follow these tips, you can increase your chances of success in your own career.
In addition to the tips above, Thorn also emphasizes the importance of hard work, perseverance, and integrity. He believes that success is not something that is given to you; it is something that you earn through hard work and dedication. Thorn is a role model for all of us who want to achieve success in our careers and in our lives.
Conclusion
Bruce Thorn is a respected leader in the retail industry. Under his leadership, Big Lots has experienced significant growth and success. Thorn is a strong advocate for customer focus, innovation, diversity and inclusion, and community involvement. He is a role model for all of us who want to achieve success in our careers and in our lives.
As we look to the future, Big Lots is well-positioned for continued growth under Thorn's leadership. The company has a strong brand, a loyal customer base, and a talented team of employees. Thorn is committed to investing in the company's future, and he is confident that Big Lots will continue to be a successful retailer.
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